Information

Return & Refund Policy

Effective Date: May 3, 2026
SOULSTONE LIMITED UK ("us", "we", or "our") operates the parhelik.com website (the "Service").
We are committed to providing you with an excellent shopping experience. If you are not entirely satisfied with your purchase, we offer this return and refund policy to ensure your rights are protected.

1. Return Period

•United Kingdom (UK): In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order and return goods within 14 days from the day you receive them, without giving any reason. You must send back the goods within 14 days of informing us of your decision to cancel.
•Australia (AU): For returns due to a "change of mind," we do not offer a mandatory return period. However, under the Australian Consumer Law (ACL), if goods are faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement, or refund. You must contact us within a reasonable time.
•United States (US): There is no federal law mandating returns for "change of mind" in the US. Our return policy allows you to return items within 30 days from the date you receive them. Please note that state laws may vary, but our policy aims to provide a consistent customer experience.
•Canada (CA): There is no federal law mandating returns for "change of mind" in Canada. Our return policy allows you to return items within 30 days from the date you receive them. Please note that provincial laws may vary, but our policy aims to provide a consistent customer experience.

2. Return Conditions

All returned items must be:
•In their original condition, unused, and undamaged.
•Accompanied by all original tags, packaging, and accessories.
•Accompanied by proof of purchase (order number, invoice, etc.).
We reserve the right to refuse returns that do not meet the above conditions.

3. Return Process

To initiate a return, please follow these steps:
1.Contact Us: Please contact our customer service team at or by visiting our page on our website, stating your order number and reason for return.
2.Obtain Return Authorization: Our customer service team will review your request and provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
3.Ship Back the Item: Please package the item securely and clearly mark the RMA number on the outside of the package. Please use a trackable shipping service to return the item. You will be responsible for the return shipping costs, unless the return is due to our error (e.g., you received an incorrect or defective item).

4. Refunds

•Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item and will also notify you of the approval or rejection of your refund.
•If approved, your refund will be processed within 5-7 business days and a credit will automatically be applied to your original method of payment.
•Shipping costs are non-refundable, unless the return is due to our error.

5. Exchanges

If you wish to exchange an item, please follow the return process described above for the original item and then place a new order for the item you desire. Once we receive and process your return, your refund will be issued.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately within 7 days of receipt, providing your order number, photos of the item, and a detailed description of the issue. We will arrange for a free return or exchange.

7. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:
•By email:
•By visiting this page on our website: