Information
Shipping Policy
Effective Date: May 3, 2026
SOULSTONE LIMITED UK ("us", "we", or "our") operates the parhelik.com website (the "Service").
We are committed to providing you with efficient and reliable shipping services. This policy outlines our shipping process, times, costs, and information regarding international shipping.
1. Order Processing Time
All orders are typically processed and shipped within 1-3 business days. During peak seasons or promotional periods, processing times may be slightly extended. Orders are not processed or shipped on weekends or public holidays.
2. Shipping Times and Costs
Shipping times will vary depending on the destination and the chosen shipping method. Below are estimated shipping times and costs:
|
Destination
|
Shipping Method
|
Estimated Delivery Time (Business Days)
|
Shipping Cost
|
|
United Kingdom (UK)
|
Standard Shipping
|
3-7
|
£3.99 (Free for orders over £50)
|
|
|
Express Shipping
|
1-3
|
£7.99
|
|
Australia (AU)
|
Standard Shipping
|
7-14
|
A$9.99 (Free for orders over A$100)
|
|
|
Express Shipping
|
4-8
|
A$19.99
|
|
United States (US)
|
Standard Shipping
|
5-10
|
$6.99 (Free for orders over $75)
|
|
|
Express Shipping
|
2-5
|
$12.99
|
|
Canada (CA)
|
Standard Shipping
|
7-14
|
C$9.99 (Free for orders over C$100)
|
|
|
Express Shipping
|
4-8
|
C$19.99
|
Please note that these are estimated delivery times, and actual delivery may vary due to uncontrollable factors such as customs clearance, weather conditions, or carrier delays.
3. International Shipping
We offer international shipping to Australia, the United States, and Canada. For international orders, please note the following:
•Customs Duties and Taxes: International orders may be subject to import duties, taxes, and customs fees. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We recommend that you consult your local customs office prior to placing an order to determine potential charges.
•Customs Clearance: International packages may require customs clearance, which can cause delays in delivery.
•Declared Value: We will declare the actual value of the goods for customs purposes to comply with international trade regulations.
4. Order Tracking
Once your order has been shipped, you will receive an email containing a tracking number. You can use this tracking number to track the status of your package on the carrier's website.
5. Incorrect Shipping Address
Please ensure that you provide an accurate and complete shipping address when placing your order. If a package is undeliverable or returned due to an incorrect or incomplete address, you may be responsible for the cost of re-shipping.
6. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and provide a solution as quickly as possible.
7. Contact Us
If you have any questions about our Shipping Policy, please contact us:
•By email: support@parhelik.com
•By visiting this page on our website: https://parhelik.com/contact