Information

Return & Refund Policy

Effective date: October 15, 2026

This policy applies to purchases from PARHELIK INNOVATION INC at parhelik.com. Our delivery markets are the United States, United Kingdom, Australia and Canada. Contact support@parhelik.com for help with a return, cancellation, faulty product or refund.

Your statutory rights take priority. Conditions for voluntary change-of-mind returns do not restrict your legal rights for faulty, damaged, unsafe, misdescribed or undelivered goods. Any more generous return or warranty promise made when you purchased remains available for that purchase; this update does not remove earlier promises.

1. Change-of-mind returns and cancellation periods

  • United States and Canada: you may request a voluntary return within 30 days after receiving the goods. The conditions in section 2 apply. Please send the goods back within 14 days after we provide return instructions, unless we agree a longer period. Applicable state, provincial and territorial cancellation rights or legal warranties remain available, including protections under Quebec law where applicable.
  • United Kingdom: for most online purchases, you may notify us of cancellation without giving a reason within 14 days after receiving the goods, starting the day after delivery. You then have a further 14 days after notifying us to send the goods back. Where goods in one order arrive separately, the applicable statutory period generally runs from receipt of the last item. A clear statement by email or through our contact page is sufficient; no special form or prior approval is required.
  • Australia: we do not offer a general change-of-mind return entitlement unless expressly stated with the product or agreed with you. Your rights under the Australian Consumer Law for goods that fail to meet consumer guarantees are separate and are not subject to a change-of-mind return period.

For UK statutory cancellation, exceptions apply only where the legal requirements are met. Examples include genuinely personalised goods and sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed. A product is not automatically excluded merely because it is a personal-care product. These exceptions do not remove rights concerning faulty or misdescribed goods.

2. Condition of returned goods

For our voluntary US and Canadian change-of-mind returns, items must be unused, undamaged and returned with their original accessories, tags and packaging, along with proof of purchase.

For a UK statutory cancellation, you may inspect the goods as you reasonably could in a shop. Where the law permits, we may deduct the actual reduction in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning. Opening ordinary packaging does not automatically remove a cancellation right.

For a faulty-product or other statutory claim, original packaging, an unused condition or an original paper receipt is not a blanket requirement. An order number or other reasonable proof of purchase may be sufficient. Please package returns securely, using suitable alternative packaging where appropriate.

3. How to request a return

  1. Email support@parhelik.com or use our contact page. Provide your order number or other proof of purchase, the items concerned and the remedy you are requesting. Describing a fault helps us investigate; UK statutory cancellation does not require a reason.
  2. We will provide the appropriate return address and practical instructions. Any return reference or authorisation number helps us track your parcel; it is not a condition that prevents you exercising a statutory right on time.
  3. Send the goods securely packaged and keep evidence of postage. A tracked service is recommended. For large furniture or an item that may be unsafe to ship, contact us to arrange a suitable return or collection method.

Do not assume the company contact address is the return destination. Obtain the appropriate return address before sending goods. Our response or an administrative return process does not extend or remove your statutory rights; notify us within the applicable deadline even if instructions are still pending.

4. Return costs and original delivery charges

For voluntary US and Canadian change-of-mind returns, you pay the direct return shipping cost, and the original delivery charge is not refunded unless applicable law requires otherwise or we agreed a more generous offer.

For a valid UK statutory cancellation, we refund the goods price and the cost of the least expensive standard outbound delivery option we offered. An extra charge for a premium delivery option is not normally refundable. You pay direct return costs only where this responsibility was disclosed before purchase and the law allows it. For large furniture or other goods that cannot normally be returned by post, we must disclose the return cost you will have to pay before you order, or a reasonable maximum estimate where the cost cannot reasonably be calculated in advance. If we did not provide the required information before your purchase, we bear that cost as required by law. A later quotation or return instruction does not retrospectively make you responsible for an undisclosed charge. Contact us so we can arrange an appropriate return or collection method; no standard bulky-item fee is imposed by this policy.

For incorrect, faulty or damaged goods for which we are responsible, we arrange or reimburse reasonable return costs as required by law. Please contact us before arranging a costly return so we can provide a suitable method. We do not impose a restocking fee on a statutory cancellation or faulty-goods remedy.

5. Faulty, damaged, incorrect or missing goods

Please tell us as soon as reasonably possible if something is wrong. There is no blanket seven-day cutoff for reporting defects or exercising statutory rights. Photos or a description may help, but we will consider reasonable alternative evidence. Missing packaging or discovering a defect after assembly does not automatically exclude a valid claim.

For UK consumers, goods must be of satisfactory quality, fit for purpose and as described. Statutory remedies include the short-term right to reject faulty goods, generally within 30 days, and repair, replacement, price reduction or final rejection where the legal conditions apply. A longer legal remedy may remain available after a voluntary return period or commercial warranty ends.

For Australian consumers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

US and Canadian consumers retain applicable federal, state, provincial and territorial rights, including any mandatory warranties and remedies. We will provide the remedy required by the law that applies; we will not require you to accept store credit or an exchange where you are legally entitled to a refund.

For non-delivery or parcels lost or damaged in transit, see our Shipping Policy and contact us so we can investigate.

6. Refund timing and payment method

We normally process an approved refund within 5–7 business days after receiving the returned goods or the evidence needed to assess the claim. This estimate never extends an applicable legal deadline. Refunds go to the original payment method unless you agree to another lawful method, without an additional refund fee. Your payment provider may take additional time to display the credit.

For UK statutory cancellation, we refund within 14 days after being informed of your decision to cancel. Unless we offered to collect the goods, we may withhold reimbursement until we receive them back or you provide evidence that you sent them back, whichever is earlier. We will explain any lawful deduction.

7. Exchanges, cancellations and additional warranties

For a voluntary exchange, contact us about returning the original item and placing a new order. For a statutory repair or replacement, contact us directly; you do not need to place and pay for a new order to obtain a remedy that must be provided without charge.

If you want to cancel an order before dispatch, contact us promptly. We will try to stop processing or shipment. If that is no longer possible, applicable cancellation and return rights still apply.

Any additional product-specific warranty expressly provided at the time of purchase is honoured on its stated terms and does not replace statutory rights. Statutory protection can last longer than a commercial warranty and is not conditional on product registration.

8. Optional model cancellation form

Complete and return this form only if you wish to withdraw from the contract.

To: PARHELIK INNOVATION INC
1057 Columbus St, Biloxi, MS 39530, United States
Email: support@parhelik.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service (*):

Goods or service: [describe the goods or service]

Ordered on (*)/received on (*): [enter the date]

Name of consumer(s): [enter your name]

Address of consumer(s): [enter your street, city, postal code and country]

Signature of consumer(s) (only if this form is notified on paper):
[sign here if sending on paper]

Date: [enter the date of this notice]

(*) Delete as appropriate.

You may also include an order number to help us locate the purchase, but it is not a required part of the model form.

Using this form is optional. Send it to the email or postal address above, or use another clear statement of cancellation. A copy and sending instructions are available on our Cancellation Form page. The address accepts cancellation notices and is not automatically the return destination for goods.

9. Contact

PARHELIK INNOVATION INC
1057 Columbus St, Biloxi, MS 39530
United States

Email: support@parhelik.com
Contact page: parhelik.com/pages/contact

This is our company contact address, not an automatic return address. See also our Terms of Service and Privacy Policy.